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Pegasus offers three support plans for those customers whose commercial products or projects are sensitive or critical in nature, where immediate response, latest released code, increased level of communication, and a higher level of customer service is important.
 Chariot Support
All Pegasus Imaging software development toolkit customers are given the opportunity to purchase Chariot Support. This is a maintenance and upgrade agreement that entitles registered developers to priority e-mail service, live chat, Skype and direct phone support from the Pegasus support and development staff, free development kit version upgrades, and exclusive access to the Chariot Lounge. Customers must be using the current version of the product(s) when they purchase Chariot Support. The price of Chariot Support is 67% of the current retail list price of the first and highest cost development toolkit covered, then 50% of the current retail list price of any additional development toolkits covered, per year, with a minimum annual fee of $750. Chariot Support must be purchased for all toolkits owned, or waived on all.
 Galleon Support
Applications developed and deployed using Pegasus code (either by Pegasus directly or by Pegasus customers) may be covered by the Galleon Support plan.
Chariot customers may purchase the Galleon Support plan to cover the distributed runtimes of their own developed applications. This is an annual prepaid upgrade plan for runtimes already purchased. Galleon Support ensures these installations will be continually upgraded with the latest Pegasus versions at no additional license fee cost.
The Galleon Support plan is also offered as a support and prepaid upgrade plan for all Pegasus Imaging end user application copies owned, such as our Prizm Viewer product. Customers covered by Galleon Support will receive ongoing unlimited email support. (Application customers that are not covered by Galleon Support will receive email support for 91 days after the purchase date.)
The price of Galleon Support is 20%* of the current list price of the Pegasus License Fee being covered, paid annually in advance. Installations not covered by this plan will incur an upgrade charge that is significantly higher than this plan.
(*Or contractually higher in certain cases, such as the ScanFix and Prizm Gray applications.)
 Atlas Support
Prizm Viewer and ScanFix Application customers are also offered Atlas Support for priority e-mail service, live chat, Skype and direct phone support. Atlas Support costs $500 per person, per product covered, per year. This support plan provides superior support to select individuals within organizations with a large number of Pegasus installations.
Pegasus Imaging reserves the right to change the terms of these services at any renewal period. E-mail sales for more info.
Phone support is also available as needed without a support agreement, by credit card online at a rate of $40 per every 15 minute increment. If you decide to purchase "on-demand" phone support, instructions will be e-mailed immediately upon receipt of your purchase.
The sales team is always available as a backup to the support team. If you feel you have an urgent support or sales issue please contact sales. They will assist you very promptly.
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